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Privacy Policy

This Privacy Policy explains how Victor96 Casino may collect, use, store and protect information relating to players and visitors to the website. We aim to handle personal information responsibly and transparently. By using the website, opening an account or contacting our support team, you acknowledge that your information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices provided when information is collected.

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Information we may collect

Victor96 Casino may collect information that is needed to provide online gaming services, manage player accounts and meet responsible operational requirements. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be created or collected automatically when you use the website.

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Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, country of residence, username, contact details and account login information. We may also keep records of your preferences, support enquiries, communications and account activity. This information helps us create and administer your account, provide services, respond to questions and keep our records accurate.

Identity and verification information

To verify identity, eligibility and account ownership, we may request identity documents or other information. This can include documents supplied for age and identity checks, information used to confirm residential details, and records relating to verification outcomes. Verification information may also be used for security, anti-fraud, responsible gambling and compliance purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment providers may process payment details on our behalf. We generally use transaction information to process requests, maintain accurate account records, identify unusual or unauthorised activity, prevent fraud and meet applicable record-keeping obligations.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, login information, pages viewed, interactions and access times. We may also collect information about how the website performs. This helps us operate, secure and improve the website, investigate technical problems and understand general usage patterns.

How we use information

Personal information is used only for purposes connected with operating the website, providing services and managing our relationship with players. Depending on the circumstances, we may use information to:

  • Create, maintain and administer player accounts.
  • Process deposits, withdrawals and other account transactions.
  • Verify identity, age, eligibility and account ownership.
  • Carry out security, anti-fraud and anti-money laundering checks in general accordance with applicable requirements.
  • Monitor activity to help protect players, the website and payment systems from misuse, unauthorised access and other security risks.
  • Provide customer support, investigate complaints and respond to requests.
  • Communicate about account activity, service notices, security matters, changes to terms and other important information.
  • Understand how the website is used and improve its features, performance, content and accessibility.
  • Meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
  • Send promotional or marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we are permitted or required to do so. Where appropriate, we may combine information from account activity, verification processes, transactions, support communications and technical use of the website to protect the integrity of the service.

Marketing communications

You may receive marketing messages only where they are allowed and appropriate. You can withdraw your consent to marketing at any time by contacting support@victor96casino.click or by using an unsubscribe or preference option included in a marketing message. Transactional, security and service-related communications may still be sent when they are necessary to operate or protect your account.

Sharing, storage and security

We may share information with service providers that help operate the website and provide related services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, prevent fraud or unlawful activity, respond to legal or governmental requests, enforce applicable terms, resolve disputes, or protect the rights, property and security of Victor96 Casino, its players or others. We do not sell personal information as a routine part of operating the website.

Personal information may be stored or processed using systems located in Australia or other countries, depending on the service providers and technology used. Where information is handled outside Australia, appropriate steps should be taken to support its security and lawful handling. No online service can guarantee that information will be completely secure, but reasonable technical, organisational and access-control measures are used to reduce risks such as loss, misuse, unauthorised access or disclosure.

You are responsible for keeping your login details confidential and for notifying support if you believe your account has been accessed without permission. We may ask for information to confirm your identity before discussing an account or completing a privacy request.

Retention of information

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support account and security functions, measure website performance and understand how pages are used. Some cookies are essential for the website to work, while others help improve functionality, analysis or communications. Cookies may be placed by the website or by service providers supporting its operation.

You can manage, restrict or remove cookies through your browser settings. If you block essential cookies, some account or website features may not work correctly. Browser settings vary, so consult the help information for your chosen browser if you need assistance.

Exercising your data rights

Subject to applicable requirements and reasonable identity checks, you may ask us to access personal information held about you, correct information that is inaccurate or incomplete, or delete information that we no longer need or are not required to retain. You may also withdraw consent to marketing at any time. A request to delete information may not apply to records that we must keep for a period required by law or that are needed for legitimate security, dispute or compliance purposes.

To exercise these rights, contact support@victor96casino.click and describe your request. Please include enough information for us to identify your account and understand what you are asking for, but do not send unnecessary sensitive information. We may request additional details to verify your identity and protect your information from unauthorised disclosure.

We will review privacy requests and respond within a reasonable time. If a request cannot be completed in full, we will explain the relevant reason where appropriate. You may also contact us if you believe information has been handled incorrectly, if you have a privacy concern or if you need this policy explained in a different format.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version will be made available on the website. Where an update is important, we may provide a notice through the website or another suitable communication channel. Your continued use of the website after an updated policy is published indicates that you have read the updated information.