Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are designed to produce uncertain outcomes, so results cannot be predicted or controlled by betting patterns, previous results or personal skill in every situation. A win does not mean that another win is likely, and a loss does not mean that a win is due. Each play is separate, and the outcome is determined by the rules and operation of the game.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on other leisure activities. Do not use rent, bills, loan repayments, savings, work expenses or money needed for food and essentials. Never borrow money, sell possessions or use credit to continue gambling.

• Set a spending limit before you play and stop when that limit is reached.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from important financial decisions and household expenses.
• Do not chase losses by increasing bets or playing for longer.
• Do not gamble when you are upset, stressed, tired or affected by alcohol or other drugs.
• Remember that gambling outcomes are random or otherwise determined by the game rules, not by luck that can be created or recovered.

If gambling stops feeling enjoyable, take a break. Stepping away early is a practical way to protect your wellbeing and keep gambling in perspective.

Practical limits can make it easier to keep gambling within a planned budget. Available controls may vary depending on the account, product and applicable requirements. Where account tools are available, use them before you start gambling and review them regularly. A limit should reflect what you can genuinely afford, not what you hope to win.

• Deposit limits can restrict the amount added to an account over a selected period.
• Wagering or loss limits can help control the amount used or lost while playing.
• Session or time reminders can help you notice how long you have been active.
• A cooling-off period can provide a short break from gambling.
• Self-exclusion can prevent access for a chosen period or until the exclusion is reviewed, subject to the applicable process.
• Account closure can help create distance from gambling when a longer break is needed.

Limits are most effective when set before gambling begins. Avoid changing a limit during a session simply to continue playing. If you find yourself repeatedly increasing limits, removing controls or looking for ways around them, stop gambling and consider a longer break or self-exclusion.

You can also take personal steps to reduce risk. Remove saved payment methods where possible, avoid keeping gambling apps or websites easily accessible, review account activity and banking transactions, and ask a trusted person to help you stay accountable. Do not allow another person to use your account, and do not use somebody else’s account.

If you want to take a break or ask about available responsible gambling controls, use the account support options provided on the website. Requests may be subject to identity and account verification. Any account restrictions should be treated seriously and must not be bypassed by creating another account or using alternative details.